We source directly from small farmers around the world. The blends are then hand-crafted by our world-renowned tea sommelier who runs each new blend through 200 focus groups, and only those scoring at least an 8 out of 10 are released into the market. This level of attention to detail takes a lot of effort, but it is also what has made Tavalon a global favourite when it comes to premium tea.

Our tea leaves are sourced from prestigious tea creating countries around the world, including India, Sri Lanka, China, Japan, Korea, Germany, Thailand, South Africa, and Egypt. These countries have a generally extraordinary air for creating tea close by a long and respected history of building up the tea plant.

Black, Green, Oolong and White Tea all contain different levels of naturally occurring caffeine.  Our herbal teas are naturally and completely caffeine free.

To ensure your Tavalon tea continues to taste as fresh and refreshing as the first sip, we recommend storing tea in a secure, air-tight tin, or glass jar where it is out of direct sunlight, heat or water elements.

Purchasing premium loose leaf tea is the best initial step! Depending on which loose leaf tea you have purchased will depend on the brewing time, for more information see our individual package or the product page on the website.

The taste and quality of Tavalon tea is of the upmost importance to us. We take every quality issue seriously and react to every single query with the consideration they deserve. If you have obtained a tea that does not taste right please contact us. Our quality control team will assist you with any query and endeavour to solve any issue presented to best suit you.

Most of our teas have an expiry date that can be found on the base of the pack, stating the best before date. To ensure you make the most of your Tavalon tea, we recommend consuming it before the best before date so you can fully experience the wonderful premium flavours of Tavalon tea.

It depends on where you are. It takes 24 hours for your order to be processed, and depending on your state, it will take 1-10 business days to arrive in Australia.

QLD, NSW: 1-3 business days
VIC, ACT, SA: 2-5 business days
WA, TAS, NT: 6-10 business days
Express Shipping: 1-2 business days

Overseas deliveries can take anywhere from 5-10 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Yes. Same day dispatch is available for orders received before 12pm. You can also choose Express Shipping during checkout.

We accept all major credit cards and payment methods, such as PayPal, Amex, Mastercard, Visa, Zip Pay, Afterpay, Klarna, and Apple Pay.

Yes. You can select Afterpay, Zip Pay or Klarna during checkout under the "Payment" tab. Read more here.

When you are offered a discount code, you can apply it during checkout.

All products except a few! Since sales items and bundles are already discounted, you will not be able to apply discount codes on these collections or the products belonging to these.

We take various measures to ensure your information is kept secure when purchasing online. If, for any reason, you believe your card has been utilised for a Tavalon purchase without your authorisation, please contact us.

You can contact us through our contact page! We will be happy to assist you.